Refund policy

You can request a return within 30 days of receiving your order.

To start a return, email princesswandsupport@gmail.com with your order number and the reason for the return. We'll reply with instructions on how and where to send your item. Items sent back to us without first requesting a return will not be accepted.

To be eligible for a return, your item must be unused and in the same condition you received it, with its original packaging.

Damages and issues
Please inspect your order when it arrives and contact us straight away if the item is defective, damaged or if you received the wrong item, so we can make it right.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.